About the Role
Customer Care
• Proactively respond to expressions of dis-satisfaction at the initial stage.
• Investigate, register all complaints and report in accordance with company and client procedures.
• Visit residents in their homes, when required, dealing with queries and keeping them informed.
• Ensure resident surveys are carried out, recorded, address any actions, and provide a monthly report on the survey findings.
Community Engagement
• Attend resident surgeries and assist vulnerable people report repairs.
• Organise resident consultation events and attend resident association meetings as required.
• Identify vulnerabilities relating to individual residents and liaise with client’s housing officers or support services where necessary.
• Complete a daily activity sheet detailing visits to residents and clients.
Other Key Information
• This position requires the individal to have a Full UK driving licence
• Working hours 8am-5pm Monday to Friday
Requirements
Previous experience in a RLO or similar role.
Proven understanding of customer care with particular reference to vulnerable people is essential.
Demonstrable knowledge and experience of complaint procedures is desirable.
Strong interpersonal skills: must enjoy working with people on a personal level, building trust and maintaining confidentiality.
About the Company
Our client has experienced continual growth since its establishment in 1986, they are not aiming to be the biggest service provider, however they do intend to be the best. Our client works with some of the UK’s largest building owners, landlords, facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors. They are a value led business and don’t just accept difference — they celebrate it, they support it, and they thrive on it for the benefit of their employees, their clients, and their community. Our client is proud to be an equal opportunity workplace and embrace diversity above all.